FREQUENTLY ASKED QUESTIONS
Yes! We highly encourage you to promote your page on social media. However, if you are promoting on Facebook, please do NOT use the “Donate” button feature.
It is a new feature from Facebook allowing people to opt in to adding a “Donate” button to their posts. People who click on the “Donate” button will be able to give to a nonprofit via Facebook’s Fundraising platform.
When you use “donate” language on a post (“donate please,” “fundraise,” “donations,” etc.), Facebook will add a prompt that reads, “Want to raise money for a nonprofit? You can add a donate button to your post to raise money for a nonprofit on Facebook.”
Do NOT opt in to the “Donate” button if you want your funds to be attributed to your PurpleStride page. Funds given through the “Donate” button will not be added to your pages, and will come through Facebook and be attributed as anonymous donations.
Unfortunately, we cannot move funds raised through Facebook to your PurpleStride, as the money is being funneled through Facebook and is processed as a lump sum every two weeks.
We recommend deleting the post with the “Donate” button immediately. You can still promote your PurpleStride page on Facebook, but please opt OUT of using the “Donate” button. That way, people will click the link to your page and donate on your actual page. Please contact us at info@pancan.org with additional questions.
Unfortunately, those donors will not appear on your PurpleStride pages, as they have donated via Facebook and we receive limited information on donations that come through Facebook. We apologize for the inconvenience, but if you know who the donors are, we encourage you to thank and acknowledge them in different ways!
We have disabled the ability to designate the Pancreatic Cancer Action Network as a recipient of the Donate button. We are still available through Facebook Fundraisers.
We appreciate your desire to fundraise for the Pancreatic Cancer Action Network! There is no way to currently fundraise for your PurpleStride team using Facebook Fundraisers or Facebook’s “Donate” button. We highly encourage you to fundraise on your PurpleStride page by logging into My Strider Central.
However, you can still share a link to your PurpleStride page on Facebook. As long as you don’t select the “Donate” button, the funds will still go to your PurpleStride page.
If you would like to fundraise for something other than PurpleStride, we encourage you to set up your own fundraiser on our Wage Hope My Way platform. The money will come directly to the Pancreatic Cancer Action Network and we’ll be able to provide a lot more support.
Facebook requires a fee, and our ability to acknowledge donations from Facebook is very limited. Of course, if you’d still like to fundraise with Facebook, we are happy to help where we can.
To create a Facebook Fundraiser, click “Start Fundraisers” in the left menu of your News Feed. Then, search for Pancreatic Cancer Action Network, and choose a cover photo and fill in the fundraiser details. Click “Create.” You can also create a fundraiser directly from the Pancreatic Cancer Action Network Facebook Page.
You will still receive a tax-deductible receipt, but we will not be able to credit the donated funds to your name. We receive donations from Facebook in one lump sum, and all donations will be credited as an anonymous donation via Facebook.
No, we cannot provide a receipt as that comes directly from Facebook. However, you can always get another copy of your receipt in your Payment History on your Facebook page. To view your payment history, click in the top right of Facebook and select Payment History.
No. 100% of the donations come directly to the Pancreatic Cancer Action Network.
